1. Shipping Methods: We offer standard shipping within the continental United States.
2. Shipping Locations: We currently ship to addresses within the United States only.
3. Processing Time: Orders are typically processed and shipped within 1-2 business days.
4. Shipping Time: Standard shipping usually takes 3-7 business days for delivery.
5. Shipping Costs: We offer free shipping on all orders.
6. Tracking: Once your order is shipped, we will provide you with a tracking number via email, which you can use to track the status of your shipment.
7. Delivery Issues: In case of any delivery issues, such as lost or damaged packages, please contact our customer support within 7 days of the expected delivery date. We will assist you in resolving the issue.
1. Return Eligibility: We accept returns for products that are damaged during transit or if you receive the wrong item. Additionally, if you are unsatisfied with your purchase, you may return it within 14 days of receiving the product.
2. Return Timeframe: To initiate a return, please email info@velabaecandles customer support at within 14 days of receiving your order. Returns requested after this period may not be accepted.
3. Return Process: Our customer support team will provide you with a return authorization and instructions on how to return the product.
4. Return Shipping: For damaged or wrong items, we will provide a prepaid shipping label for the return. If you wish to return a product due to dissatisfaction, you will be responsible for the return shipping costs.
5. Refunds and Exchanges: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will issue a refund to your original payment method or offer an exchange for a similar product, as per your preference.
6. Return Condition: The returned item must be in its original condition, unused, and in the original packaging to be eligible for a refund or exchange.
7. Non-Returnable Items: The following items are not eligible for return: personalized/customized items, and gift cards.